If you are not happy with your order, you can return it in its original packaging with the original receipt or packing slip to receive a full refund, minus shipping and handling, within 30 days of purchase, provided that at least 50% of the product is still in the order. If at least 50% of the product is not in the order, then no refund or exchange will be given. In order to return an item, please call our DIRECT SALES line at 877-SKIN308 (877-754-6308) extension 2 or via email to: firstname.lastname@example.org, to receive a Return Authorization number that you should mark on your packing slip and the outside of your package.
Refunds will be issued within 30 days of the receipt of the returned item in the form of a credit to the credit card holder. Exchanges will be made within 30 days if product is defective.
Only items purchased on DrGram.com can be returned to DrGram.com. Items purchased from a retailer must be returned to the original point of purchase and pursuant to that retailer's return policy.